Skills and abilities: Excellent problem-solving and organisational abilities. Strong communication skills, with a capability to clearly explain technical issues. 

What you’ll be doing: In smaller organisations, the role may incorporate duties of other positions, such as network administrator. However, you may be part of a larger IT support team. Typical day-to-day responsibilities include:

  • Installing and configuring new software and hardware, and fixing network faults
  • Creating new accounts, setting passwords and permissions for network access
  • Planning maintenance to prevent faults and providing technical support
  • Training colleagues on new systems and implementing development plans 

Career progression: You may begin in a position such as Junior Network Engineer and develop into senior positions. Experience in this role could lead to network management positions, consultancy work, or related IT positions, such as Network Security Engineer.

Recommended Programmes
BA (Hons) Business & Computing

This programme combines your interest in the technical aspects of computing with the practical implications of applying this knowledge to business infrastructure.

  • BA (Hons) Business & Computing


  • BSc (Hons) Computing (Information Management)


  • MSc IT Security Management


  • MSc Enterprise Architecture Management