Skills and abilities: Strong communication and attention to detail, with the ability to resolve challenging situations. IT and administration skills.

What you’ll be doing: You may work in a variety of industries, including travel, retail, government, and local authorities. Typical day-to-day responsibilities include:

  • Answering questions from customers (phone, email, web or in person)
  • Providing quotations and checking availability
  • Taking new orders or processing refunds
  • Recording customer information into a database
  • Tracking orders
  • Handling complaints, or raising the issue to a manager

Career progression: With experience, entry-level customer service jobs may lead to senior positions such as Team Leader, or Customer Service Manager. Customer service skills are highly transferable, and could lead into a variety of careers.

Recommended Programmes
Marketing

Develop a thorough understanding of the principles of marketing, hone your business expertise, and gain the essential capabilities needed to be an effective manager with the BA (Hons) Business Management (Marketing).

DOWNLOAD COURSE PROSPECTUS
  • Certificate in Operations Management

    Short Courses