Learning Outcomes
Graduates of this certificate programme will possess career-ready skills in:
- The application of quantitative techniques in designing effective operations
- Creating value and competitive advantage through operations management
- Operations management requirements for service and manufacturing entities
- Processes, systems and tools used in the four main areas of operations management (cost minimisation, quality, customer/client satisfaction, and innovation)
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Your programme modules and learning content are delivered via the Canvas study platform, and feature the following resources:
- Professionally produced video lectures created by leading business practitioners
- A designated tutor who will provide support and feedback throughout your programme
- Case studies and discussion questions to enhance your understanding of theory in context
- Downloadable e-books and free library resources to aid your assignment writing and research
- Access to online forums where you can share and discuss new concepts with fellow students and professionals from around the world
- A good level of English language ability is recommended
- Relevant work experience is an asset, but no work experience is required
The aim of this course is to instil in you the knowledge of the systems and activities necessary for producing goods and services for customers and clients, and in the most efficient way possible. During the programme of study, you will be introduced to the following concepts:
- Operations Management requirements for service and manufacturing entities
- Processes, systems and tools used in the four main areas of operations management (cost minimisation, quality, customer/client satisfaction, and innovation)
- Creating value and competitive advantage through operations management
- The application of quantitative techniques in designing effective operations
You will be formally assessed once during the programme, which will consist of a written report of up to 3,500 words. Completing this assignment to a satisfactory standard is a mandatory requirement.
Based on all online student classes of 2016
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